Return & Replacement Terms

Return Policy

This policy explains how Sasha Corporation handles return, replacement, and issue resolution for products and accessories. We aim to provide fair, transparent, and practical support for genuine product concerns.

1. Return Eligibility

Item must match invoice/order reference and serial/batch trace where applicable.
Issue must be reported within the agreed return reporting window.
Product should be in original condition without unauthorized modification.
Supporting evidence (photos/video/testing note) may be required for faster assessment.

2. Non-Returnable Conditions

Damage caused by incorrect voltage, water exposure, or improper installation.
Products altered, repaired, or opened by unauthorized personnel.
Custom-built or project-specific items after confirmed acceptance.
Consumables or items marked non-returnable in quotation/work order.

3. Return and Resolution Process

Step 1

Submit issue with invoice/order details

Step 2

Technical review and remote troubleshooting

Step 3

Physical inspection (if required)

Step 4

Decision: replacement, repair, or service guidance

Step 5

Close case with confirmation and documentation

4. Shipping and Handling

Return logistics responsibility depends on issue type and agreement terms. In approved cases, packing must protect modules, cards, or power units from transit damage.

5. Important Notes

Return policy works alongside warranty and service scope. Final decision follows technical assessment and documented order terms to ensure fair resolution for both sides.

Need Return Support?

If you need help with product return, replacement request, or technical verification, contact our support team with order details for faster resolution.

Contact Support Terms and Conditions